Terms and Conditions — Petra Wille

Version 1.4 - 28.08.2023

Coaching: Terms and conditions

General things to note

All sessions are remote/virtual sessions. We will use a Mural board to facilitate/prepare for the sessions.
Group sessions start quarterly or once five participants have signed up.
The product people who benefit most from my coaching are already familiar with state-of-the-art product management concepts. You already understand that product discovery is a vital part of your job, that teams work best when they’re empowered and cross-functional, and you’re well-versed in agile working practices. If this doesn’t sound like you or your organization is not committed to working in this manner, my coaching is probably not the best fit.
You will receive detailed information about how to join the meetings one week before the first session.

Calls will be scheduled on demand, approx. two calls a month.
Cancellation policy is 72 hours prior to the call. If the call is canceled after the 72-hour mark, the hour will be deducted from the overall session contingent. If the total number of sessions in the package has not been used within the vesting period, the remaining hours will be forfeited.

Payment

Refunds

I can refund 50% of the price if the coachee decides to no longer make use of our coaching sessions after session 1 or session 2. I am unable to offer refunds after that point in time.

Your Commitment when starting an engagement with Petra Wille

When you sign up for coaching with me, you are also agreeing to make the following commitments. You will:

Come to the session with a question or challenge in mind or bring something we can start working on.
Complete all fieldwork, journaling, or reading assignments between sessions (up to an additional 2–4 hours a month).
Bring your whole self and be open, vulnerable, and honest with me.
Take full responsibility for your experience and your circumstances. No playing the blame game!
Approach the experience with curiosity and openness to learning.
Listen and understand without judgment. Approach our interactions from a place of compassion and acceptance.

Your Commitment when joining the Group Coaching Program:

When you sign up for a group or team coaching program with me, you are also agreeing to the following commitments. You will:

Attend at least 5 of the 6 virtual group sessions. Be fully present, keep your camera on, arrive on time, and not leave early.
Engage with your peers and join the two "attendees only" sessions that we agree upon in session #1
Complete all fieldwork, journaling, or reading assignments between sessions (up to an additional 2–4 hours a month).
Bring your whole self and be open, vulnerable, and honest with me and your peers.
Take full responsibility for your experience and your circumstances. No playing the blame game!
Approach the experience with curiosity and openness to learning.
Listen and understand without judgment and from a place of compassion and acceptance.

Good to know

Each session will build on the previous one. These are live sessions that will combine real-time group activities as well as discussions led by me (Petra Wille). There will not be an opportunity to make up a missed session. However, if something comes up and you are not able to make a session, you can still participate in the remaining sessions. Just be aware that you’ll get the most out of the experience when you attend as many sessions as possible.

Code of conduct

We promote an open, supportive environment. You are encouraged to share your challenges and questions within the coaching sessions, but do not reveal identifying details of these conversations outside of the group.
You are not allowed to record audio or video from the sessions. However, you may take screenshots from the sessions or Mural boards as long as you have asked and received permission from all group participants.

Payment

Refunds

If you change your mind and decide you can no longer join the coaching group, please let me know as soon as possible. I can issue a refund up to three days before the first session.

Required tools and technology

When you book a coaching package, you agree to the following:

You will receive emails from me (Petra Wille) directly or via Mailchimp about the details of your program.
I (Petra Wille) will share your name and email address with the other attendees in your group.
You have access and the ability to use Zoom, Mural, Mentimeter, Slido, and Typeform.
I also offer a Slack community as a way for you to connect with other participants and continue to build your network outside of the group sessions. Participation in this community is completely optional. I’ll ask if you’d like to opt in when the community opens for your cohort.
I follow GDPR rules. Learn more about my privacy policy here: https://www.petra-wille.com/privacy